Communication in the area of health is consistently a central concern for policy makers, economists, and academics (Schulz, 2008). computerized physician order entry (CPOE) or electronic pre-printed prescription orders), standardizing information-gathering strategies (e.g. Similarly, communication skills remain an important factor in the field of pharmacy. By Majzub, Rohaty M.; Rais, Maisarah M.; Jusoff, Kamaruzaman. AND, OR, NOT, “ ”, ( ), We use cookies to deliver a better user experience and to show you ads based on your interests. Communication Strategies in Pharmacy Jamie L. McConaha, Pharm.D., BCACP Duquesne University Pittsburgh, Pennsylvania Theresa R. Prosser, Pharm.D., BCPS St. Louis College of Pharmacy St. Louis, Missouri. If a particular task seems beyond your skills, ask a … Poor communication with any member of the healthcare staff can disrupt a patient’s comprehension of healthcare matters. While the focus of this research has been on delineating the nature and repertoire of communication skills used in professional pharmacy practice, the above observations also clearly highlight the important situational aspects of practice which affect communication. These are some examples of how current technology may help healthcare providers deliver safe and effective patient care. The use of counselling skills and psychodynamic theory are advocated in order to make the relationship more effective. Technology has enabled instantaneous communication with anyone, anywhere, at any time. As patient cases become more complex, it is inevitable that more healthcare professionals will be involved in their circle of care (1). Use technology Abstract and Figures Communication skills are of utmost importance to both students and practicing pharmacists. To name a few simple and appropriate gestures, patient counseling, verbal and non-verbal all play vital roles in forming quality relationships and understanding of the pharmacy world around us. Association of Faculties of Pharmacy of Canada (AFPC). Healthcare professionals must develop an information gathering process that is standardized, efficient, and comprehensive. Healthcare practitioners need to educate their patients on what to ask and document during each patient encounter. Communication Skills in Pharmacy Practice A Practical Guide for Students and Practitioners FIFTH EDITION ©. lab values and diagnostic test results) that is required to support decision-making for optimal patient care (12). Even, nurse reports of physicians who listened effectively and used clear, humorous, immediate, and empathic messages were strongly related to nurses' satisfaction in several contexts. Please click the button below to reload the page. In addition, they must engage in open dialogue with their patients as it is important to build a strong rapport with them (4). Here, issues such as time, environment, and specific illness are important, and further fine-grained research needs to be … What is known is that pharmacy students need appropriate training and education to develop suitable communication skills, as well as the opportunity to practice these in clinical situations [ 20 ]. Good communication skills are essential to allow others and yourself to understand information more accurately and quickly. However, communication skills are not exclusively set for patients-pharmacists relationship only. Themes, sub-themes, and contributing factors of the medication incidents were identified, and recommendations were derived to address safety gaps in patient care (Table 1). This may distract them from receiving and understanding critical patient counselling points in their medication therapy management and compromise the overall quality of care and patient safety. 1, No. In doing this, you will show that you possess the core characteristics of an empathetic healthcare professional: Communication breakdown in the outpatient referral process. Pharmacy students should understand the importance of this relationship-establishes a covenant between pharmacist and patient ...". Academic journal article 1. Fortunately, the modern perspective emphasizes that the doctor (and generally all health professionals) and the patient need to work together as a team. Miscommunications inside the pharmacy can have life-altering consequences. dose too high, or dose too low). Information exchange among healthcare practitioners is often perceived to be incomplete (11). Effective and efficient communication becomes second nature when both parties come prepared for the encounter. The Importance of Communication Skills. Hence, this research proposes that communication skills are indeed one of the most important and compulsory components in ensuring a good career in pharmacy. What we are trying to say is not always what the … ‘Communication skills for pharmacists: building relationships, improving patient care’, by Bruce B. Berger. These … You must demonstrate your ability to communicate at all levels and to work with others in the pharmacy and healthcare team. This is one of the key parts of a pharmacist’s job. It is important to understand how and what forms of communication best fit for your practice setting. Failing this responsibility often translates to delays in patient care and/or risks to patient health and safety. Optimizing communication techniques (e.g. In their research paper entitled Pharmacists' Evaluation of Key Communication Skills in Practice; they have quoted Cipolle by saying "Care means communication and Quality care means quality communication". Undoubtedly, Tindall et al. 587: Effective patient-physician communication. Therefore, the objectives of the study were to examine the perceptions of students and pharmacists about communication skills and determine whether there are significant differences between the rating of pharmacists and pharmacy students. Review of the most important skills a successful pharmacist problem persists, please again. Pharmacy practice a Practical Guide for students and practitioners Second edition Lea & Febiger 1989 Philadelphia • Baltimore New! R, Mortier E, et al Franklin M, Kamaruzaman T Ho! Responsibility often translates to delays in patient care this study was to synthesize the of! Edition ©, anywhere, at any time chen YF, Neil KE, Avery AJ, ME... 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